Frequently Asked Questions

Our customer service employees are always happy to hear from you. Below are a few quick questions and answers. If you cannot find the answer to your question, please call us at 213.784.6471.

Ordering

How do I see pricing?
How do I search for a product?
What are the minimums?
How do I track my order?
How do I get a catalog?
What is your return policy?
What is the status of my order?
Is inventory current?
How do I pay?

Products

How do your sizes work?
Is there any shrinkage?
How do I order samples?
Do you offer printing?
Where are your products made?
What are your best sellers?
What do I do if you are out of stock on an item?
Do you offer custom colors?
What packaging options do I have?

Company

Where are you located?
Where do your products ship from?
Do I have a sales representative?
What is your privacy policy?
What are your business hours?
What are your lead times?


Ordering

How do I see pricing?
You must have an account and login to view pricing.

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How do I search for a product?
You may use the search bar. You have the options to search by name, product, or style number.

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What are the minimums?
We have a minimum of 12 pieces per style. You may order any size or color of that style.

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How do I track my order?
Please contact customer service to get tracking, [email protected]

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How do I get a catalog?
Please go to the catalog page and fill out the form.

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What is your return policy?
Items must be received at Above Wings within 30 days from the invoice date. All returns are subject to a 20% or 25% restocking charge. No cash refunds. No discontinued styles will be accepted.

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What is the status of my order?
Please log into the website and click on my account, or contact customer service, [email protected]

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Is inventory current?
Inventory is updated every 4 hours.

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How do I pay?
We accept payment via American Express, MasterCard, or Visa.

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Products

How do your sizes work?
Please see size charts next to all styles or contact customer service, [email protected]

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Is there any shrinkage?
We take care to use preshrunk garments, however some shrinkage may occur.

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How do I order samples?
Please go to marketing materials and fill out the form. Limit of 12 per year.

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Do you offer printing?
Yes, we offer custom printing with a back print up to 25”W x 8”H. All files must be Adobe Illustrator, ESP, or PDF files. The file must be accompanied with correct Pantone numbers. Fonts must be converted to outlines. Approvals must be in writing. Additional Jpeg version will communicate best way you want it printed. Minimum order is 48 pc- same color, style, and location. Our average production time is 10-12 business days from receipt of art and payment approval.

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Where are your products made?
Products are produced in Guatemala and assembled in Los Angeles, CA USA

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What are your best sellers?

Our top sellers are AW5570, AW5501, and AW5589

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What do I do if you are out of stock on an item?
We inventory PFD’s and can replenish within 3-5 days

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Do you offer custom colors?
All you need to do is supply the PMS number and we can take it from there. We will use our expertise and high quality dyes to produce your garment in 2-3 weeks upon approval of lab dip. Minimum is only 250 pieces- same style, same color.

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What packaging options do I have?
We offer private label, UPC and poly bagging contact customer service, [email protected]

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Company

Where are you located?
3301 Saco, Los Angeles CA 90058

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Where do your products ship from?
3301 Saco, Los Angeles CA 90058

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Do I have a sales representative?
Yes, please contact customer service, [email protected]

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What is your privacy policy?
Please see About Us page

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What are your business hours?
Monday – Friday 8AM – 5PM PST

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What are your lead times?
Orders for blank garments typically ship within 3-5 business days.
Orders for printed garments typically ship within 10-12 business days, once artwork & payment are approved. Production time for printed garments will vary depending on the complexity of the design.

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